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We are currently experiencing a delay in order processing for some digital products. Our team is actively working to resolve this issue. To avoid placing duplicate orders, please do not refresh or move away from the payment screen during checkout. If your order still shows a status of 'Processing' after 24 - 48 hours, please contact customer support.
Alert
We are currently experiencing a delay in order processing for some digital products. Our team is actively working to resolve this issue. To avoid placing duplicate orders, please do not refresh or move away from the payment screen during checkout. If your order still shows a status of 'Processing' after 24 - 48 hours, please contact customer support.
Sales tax must be added for customers where applicable tax laws apply. To waive these charges, please submit a copy of your organization’s tax exemption certificate, resale certificate, or direct pay permit.
To do this, you must first create an Organization (see How-To Guide: Create a New Organization). On the first screen, where you enter your company name and tax information, choose the 'Yes' option from the Tax Exempt dropdown. You will be directed to send your tax exempt certificate to ShopCPR@email.ShopCPR.Heart.org. Once your tax exempt status is confirmed you will be notified by email.
Please note: Customers are responsible for maintaining their tax-exempt status. Tax exempt status is valid until the date identified on the tax-exempt certificate. Upon expiration, a new tax-exempt certificate must be provided.
