FAQ
Logging into ShopCPR/Setting up your Individual Account
Question: How do I log into ShopCPR?
Answer: If you have an individual account (login) on any A H A website, log in using your A H A username (email) and password. For example, if you're an A H A Instructor, log into ShopCPR using your A H A Instructor Network account.
If you do not have an A H A account, on the ShopCPR homepage, click Signin/Signup, then select "Create an account." You'll be able to use this account login when using other A H A websites.
For detailed instructions, access the how-to guides below.
How-To Guide -- Creating a New Account with ShopCPR:
How-To Guide -- First time login with A H A account:
Question: I'm having trouble logging into ShopCPR. Who can I contact for help?
Answer: If you have followed the steps above and are still having problems, contact:
A H A Login Assistance
By Email: eLearning.help@heart.org
ShopCPR "Organizations"
Question: What is a ShopCPR "Organization"?
Answer: An Organization can be a Training Center, Training Site, or any other purchasing group.
Question: Why would I need to create an Organization in ShopCPR?
Answer: You can shop for yourself on ShopCPR anytime; however, to do the following things in ShopCPR, you will need to create a new Organization:
• Add other users who can order
• Access invoicing (if approved)
• Use a Purchase Code to add digital inventory to your Training Central account.
Question: How do I set up a new Organization to shop on behalf of in ShopCPR?
Answer: To set up an Organization to shop on behalf of, click on your profile and select My Organizations. From there, click "Create new organization account," and complete the requested information.
When you set up your Organization account, please make sure to add all Users who will be ordering on behalf of the Organization (and/or using an Organization's approved invoicing account, if applicable). See Adding Users section below for more information.
For detailed instructions, view the how-to guide below:
ShopCPR "Users"
Question: What is a User for a ShopCPR Organization?
Answer: A User is someone who is designated to order on behalf of an Organization.
Question: How do I add users to an Organization in ShopCPR?
Answer: To add users who can shop for your organization, go to your profile and select My Organizations. Click the users icon or "View / Edit" link within the Organization block. Click "Add a New User" and enter the user's information. Please note, the email address you enter will be the one the new user uses to log into ShopCPR to see your organization.
For detailed steps, view the how-to guide below:
How-To Guide - Add a New User to an Organization
Please note the following regarding adding Users:
• When adding a User, the email address you enter will be the one the new User uses to log into ShopCPR to see your Organization.
• If the User you are adding to your Organization already has an account with ShopCPR, you will want to make sure to use the email address for the User's current account to ensure they can access your Organization and, if applicable, your Organization's invoice account.
Question: How do I delete a User who should no longer have access to my Organization?
Answer: To delete users from your Organization, go to your profile and select My Organizations. Click the users icon or "View / Edit" link on the Organization block. On the User Management screen, you will see a trashcan icon and "Remove" next to the names of your Organization's Users. Click Remove next to the User you want to delete. You will be asked to confirm removal.
Placing Your Order
Question: How do I place an order with ShopCPR?
Answer: You can shop for yourself or for an Organization online at ShopCPR.Heart.org.
For detailed steps, view the how-to guide below:
How-To Guide - Purchasing Materials
Question: What are my payment options for orders placed on ShopCPR?
Answer: You can place an order on ShopCPR using a credit card at any time. Please note, when placing credit card orders, the billing address you enter in checkout must match the billing address for your credit card. Accepted credit cards include Visa, MasterCard, and American Express.
Question: Is there a credit card limit for purchasing products?
Answer: Yes, the maximum purchase by credit card is $10,000. Customers who need to purchase more than $10,000 of product in an order should apply for an invoice account with the A H A.
Question: How can I print a receipt for my ShopCPR order?
Answer: You can print a receipt for your ShopCPR order from your ShopCPR account. Simply login to your account, click on your profile and select Order History from the dropdown menu. Next, click on the "View Receipt" link on the order that you would like to print. On the order details screen click the printer icon or "Print Receipt" link and a printable version of your receipt will open in a new tab.
Question: Why don’t I see the products I need to purchase?
Answer: The location associated with your IP address is used to determine which products are available in your region. If you are not seeing the products needed for your training, please contact us for assistance.
Invoicing & Purchase Orders
Question: How do I apply for invoicing with ShopCPR?
Answer: If you would like to request that your Organization be able to pay via invoice, you can apply for a line of credit with ShopCPR. To apply for invoicing, simply visit your Organizations page in your account, click the "Apply for invoicing" link in the Organization for which you are applying, and complete the payment terms application. Additional information can be found at shopcpr.heart.org/invoicing
For detailed instructions, access the how-to guides below:
NOTE: Purchase Orders (POs) Before sending any POs to ShopCPR, you must first have an Organization set up in ShopCPR, and have applied and been approved for an invoicing account with the A H A. Any individual who will be submitting POs must be an active user with the Organization. A user that has been added to an Organization must log into ShopCPR before they are 'active.' Sending POs to ShopCPR prior to taking these steps may delay processing of your PO.
ShopCPR Shipping Options
Question: What are my options for shipping print materials ordered from ShopCPR?
Answer: At this time, ShopCPR only ships physical products to the contiguous United States, Hawaii, and Alaska. To order ECC international print products, visit www.international.heart.org.
Receiving/Accessing Digital Products
Question: How quickly will I receive digital products ordered from ShopCPR?
Answer: eLearning and eBooks will be delivered immediately following purchase. There may be up to a one-hour delay for delivery of eCards to the Training Center Coordinator's eCard inventory.
Question: How do I access digital products purchased from ShopCPR?
Answer: From your Order History page, you can easily access your purchased digital products. • If you purchased eCards, view your eCard inventory. • If you purchased eLearning or eBooks for yourself, go to your eLearning course or eBook. • If you purchased eLearning or eBooks for your organization, you can download your course URLs. • If you purchased eLearning or eBooks for your organization using a Training Central account, you can go to Training Central to manage inventory.
For detailed steps, view the how-to guide below:
How-To Guide - Accessing Digital Products from Order History
Question: Who do I contact if I'm having trouble using ShopCPR?
Answer: Contact ShopCPR Customer Support by phone at 515-242-2096; available Monday – Friday, 8:00 a.m. – 9:00 p.m., Central Time, or by email at shopcpr@email.shopcpr.heart.org.
Question: Who do I contact if I have a question about my order?
Answer: Contact ShopCPR Customer Support by phone at 515-242-2096; available Monday – Friday, 8:00 a.m. – 9:00 p.m., Central Time, or by email at shopcpr@email.shopcpr.heart.org.
Question: What is the return policy for orders placed on ShopCPR?
Answer: Information about returns to ShopCPR can be found here.
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